ONLINE DUES FREQUENTLY ASKED QUESTIONS: Instructions for logging into the Online Dues Payment System
GENERAL INFORMATION ON THE AUTOMATED PAYMENT SYSTEM
Q: What payment methods are available to pay dues to Local 134?
A: You can come to the Union Hall in person (using cash or check), you can mail a payment to the Union Hall or you can go to local134.com and make your dues payment electronically. All methods that have been available for years are still available. You will continue to receive the postcard reminding you to pay your dues.
Q: How do I log into the system?
A: The first time you log in, use your last name and the last four digits of your SSN as your Password. You will be prompted immediately to create a new Password. Your new Password must be at least 8 characters long and include at least two alpha and two numeric characters.
Q: Can I call the Hall and arrange for my payment to be made?
A: We prefer you make payments yourself since you are responsible for your credit card and bank account data. If you call the Hall we can help you make a payment.
Q: Can I use my debit card to make a dues payment?
A: Yes, but it will cause you to pay the credit card fees. The debit card has the same fee processing schedule as the credit card. Entering your bank routing number and bank account number is a more economical way to pay.
Q: How soon will my payment be processed?
A: It can take up to two days for your payment to be processed and credentials mailed to you. Please allow enough time to receive your credentials before the new quarter starts. Any time a payment is made after 4:30 p.m. CST, it is considered a payment for the following day. This can be VERY IMPORTANT if you are behind in paying your dues.
Q: What happens if I make a duplicate payment?
A: In this system duplicate payments should not occur. When you log in, you will see all outstanding charges pending with Local134. If your dues are current, there will be no charges to pay.
Q: Will I receive a confirmation number when my payment is complete?
A: Yes. You will see a printable screen with your transaction number. You will also receive an e-mail with the same data.
Q: I tried to pay, but the system said my Union Card Number was not valid. What happened?
A: You may have entered your Union Card Number incorrectly. You only enter the seven character card number, not any characters following the first seven. Your Member Type (A102, CJC, EPO3, BL, etc). follows your card number but is not part of the Union Card Number itself.
Also, no “working dues” or insurance payments (for retirees) can be paid through the automated system.
Q: What can I do if I forgot my password?
A: On the login screen click “Forgot password” and follow the instructions. A new password will be e-mailed to you and you will need to reset it the next time you log in.
Q: Do I need to re-enter my bank or credit card data every time I use the system?
A: Yes. The system does not store your payment data in any database. You need to re-enter your bank or credit card information each time you make a payment.
Q: Can I schedule my dues payment to be made automatically each quarter?
A: No. This feature is no longer available. We will attempt to add this feature at a later time.
Q: Only “Pay with Credit Card” is available on the payment screen. Why can’t I use an Electronic Check?
A: There are specific instances in which Local 134 does not accept a personal check for payment. If you have an outstanding “NSF”, a reinstatement fee or have been flagged as “Cash Only”, Local 134 cannot accept an Electronic Check. For this reason, “Pay with Check” does not appear on the screen.